Description
About the Company
Yearly Copa Airlines serves more than 15 million passengers through our hub to more than 82 destinations in the western hemisphere, offering seamless connectivity, reliability, safety and enhancing the overall travel experience through our In-flight team.We are continuously working to ensure excellent customer service and year after year win awards for service and on-time performance. Our In-flight team is a critical component of our success focused on providing a safe and friendly environment to all our customers.
About the role
Reporting directly to the VP of Onboard Services, The Head of Cabin Crews is responsible to lead a team of more than 2,000 Flight Attendants, ensuring they meet all safety and service guidelines, policies and regulations.
Main Responsibilities
- Responsible to provide qualified resources to run a seamless operation
- Lead performance management and development initiatives aligned with the company´s values and code of conduct
- Develop strategic and operational plans to create a safety conscious environment promoting team´s safety and well-being
- Lead projects and initiatives to achieve customer satisfaction, on time performance and other operational goals
- Promote active and constant communication with the union
Preferred Qualifications
- Highly desirable, experience in operational management roles in the Airline industry
- At least 5-8 years leading a large diverse workforce
- Experience in labor negotiations
- Demonstrated ability to effectively manage multiple concurrent projects, make sound decisions, and meet deadlines
- Ability to work as a Team Member with a strong customer service orientation
- High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
- Strong attention to detail, organization, and time management skills
- Strategic, analytical thinking
- Bachelor´s Degree